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How to Determine the Speed You Need

The FCC has provided the following guidelines for a typical household internet use.

 
Light Use
(Basic simultaneous Functions: Email, VoIP, Browsing, basic Video & Audio)
2 users or devices          3 to 8 Mbps
4 users or devices      12 to 25 Mbps
​
Moderate Use
(Basic simultaneous Functions plus one high-demand app: HD Video, Video Conferencing, online Gaming)
1 user or device             3 to 8 Mbps
2 users or devices     12 to 25 Mbps
3 users or devices     12 to 25 Mbps
4 users or devices     25 Mbps (plus)
​
High Use
(Basic simultaneous Functions plus more than one high-demand app running at the same time)
1 user or 1 device      12 to 25 Mbps
2 users or devices     12 to 25 Mbps
3 users or devices     25 Mbps (plus)
4 users or devices     25 Mbps (plus) 

​

https://www.fcc.gov/consumers/guides/household-broadband-guide

Last Updated/Reviewed: Monday, July 18, 2022

Frequently Asked Questions

What affects the Speed you get?

Ultimately, deciding on the Internet speeds you need isn't as simple as it looks.  The speed you actually get can be affected by numerous factors regardless what speed you pay for from your Internet Service Provider (ISP). The speed you actually see at any point in time is significantly affected by:

​

  • The number of simultaneous devices being used

  • The type of use (gaming, streaming, file transfer, web surfing, email, VPN)

  • The speed of your PC, smart phone, or tablet processor

  • The speed and age of your router

  • The various software and apps installed on your PC, smart phone, or tablet

  • The time of day of your use (peak usage times between 5:00pm and 11:00pm)

  • Internet websites (Netflex, Hulu, other TV or HD movie streaming sites)

  • Distance from your wireless router 

 

You need to think about the number of devices that will simultaneously connect to your network and exactly how you use your connection.

Troubleshooting

What will I need to setup my connection?

Although you can connect your service directly to the Ethernet port of your computer, as with any connection type of internet service (DSL/Cable/Fiber), we strongly recommend that you use an Ethernet-based Router (or have one available at the time of installation). We cannot use a DSL or Cable Modem from your previous internet provider. We also strongly recommend that you load antivirus software, anti-spyware and anti-adware software to adequately protect your computer(s) from the perils of the internet. Although Cybertime does endeavor to filter various forms of internet intrusion activities, we can neither anticipate nor prevent all perils that may exist on the internet. Ultimate responsibility for all intrusion protection resides with the end user.

What should I do if my service isn’t working?

Prior to calling for Technical Support, there are some simple steps that you may employ that will usually resolve about 90% of all connectivity problems. These will be the first steps that Technical Support will request of you—so if you can walk through them yourself, you may minimize your downtime.

  1. When testing your internet connection, we suggest that you check several things. Try to access some familiar websites such as www.google.com, www.yahoo.com, www.microsoft.com. Also try to send and receive email.

  2. Check all of your connections and make sure everything is plugged in properly. Be sure Ethernet cable heads are completely snapped into their ports.

  3. If you have more than one computer, try the internet connection to the other computers. If only one is not working, then the problem is with that computer, not the internet service. If all computers cannot get the Internet, then it is a shared problem—which may be your router or our connection.

  4. If you use a router, are the lights on your router ports lit up and flashing? This usually indicates the router is on. If you are unsure, then refresh your router (unplug the power for 1 minute), then plug it back in and wait another minute to let the router fully load its settings. Then try the internet.

  5. If you cannot access the internet after refreshing your router, the next step is to reboot/restart your computer using the procedure recommended by your computer’s operating system (Windows' Start > Shutdown > Restart; OR, Mac's Apple-Menu > Restart, etc...). After rebooting the computer, try the internet.

  6. If you cannot access the internet after rebooting the router and computer, try turning off any internet access related software, such as antivirus, firewalls, and internet accelerators. If any of these programs either expire, get a bad update, or have a bug, it may stop the internet connection to that computer, but not other computers.

  7. If it’s still not working please call our local Technical Support line and our tech staff will assist you.

How do I get Technical Support?

Just call our friendly Technical Support Team at 909-795-9980 and our staff will be happy to assist you with troubleshooting your internet connection. Unfortunately they will not be able to remotely assist you with anything unrelated to your internet connection (i.e., hooking up printers, game consoles, or other router or computer issues). If, at the time of your call, all of the Technical Support lines are busy it means we are helping other clients. You will be redirected to the Technical Support Voice Messaging System. PLEASE leave a detailed voice message with your name, contact information, best time to call, and a description of the problem you are having. One of our service technicians will respond to your message as quickly as possible. If the issue cannot be resolved using our remote diagnostic & troubleshooting procedures, we may need to schedule an onsite visit with you to resolve any localized technical issues. Technical Support—909-795-9980

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